kno99 is committed to safeguarding your personal information. This Privacy Policy explains exactly what data we collect, how we use it, who we share it with, and how you can exercise your data rights at any time.
All data transmitted between your device and kno99's servers is protected by industry-standard TLS 1.3 encryption, ensuring your personal and financial information is never exposed in transit.
kno99 does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Your data is used solely to operate and improve the Platform.
You have the right to access, correct, export, or request deletion of your personal data at any time by contacting our Data Protection team through the support channels listed in this policy.
Payment credentials — including bank account numbers (BCA, BRI, BNI, Mandiri) and e-wallet IDs (OVO, DANA, GoPay, ShopeePay) — are stored in isolated, access-controlled vaults and are never shared with game studios.
kno99 uses cookies and similar technologies strictly for session management, fraud detection, and Platform performance analytics. We do not use third-party advertising cookies or cross-site tracking pixels.
Our data practices are designed in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, and accountability.
kno99 ("we", "us", "our") operates the online betting and gaming platform accessible at https://kno99.bet (the "Platform"). This Privacy Policy describes how kno99 collects, uses, stores, discloses, and protects the personal information of individuals who register for an account, access the Platform, or otherwise interact with kno99's services.
By registering an account on kno99, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. This policy forms an integral part of kno99's Terms & Conditions, which are incorporated by reference. If you do not agree with any provision of this Privacy Policy, you should not use the Platform.
kno99 primarily serves players based in Indonesia and regions with significant Indonesian diaspora populations. References to local banking institutions (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), and time zones (WIB, UTC+7) throughout this policy reflect that primary service context.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, date of birth, email address, mobile number, device identifiers, and transaction records. |
| "Processing" | Any operation performed on Personal Data, whether automated or manual, including collection, recording, storage, retrieval, use, disclosure, and deletion. |
| "Data Controller" | kno99, the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | A third party that processes Personal Data on kno99's behalf under a data processing agreement (e.g., payment processors, identity verification providers, cloud hosting providers). |
| "Player" / "You" | Any individual who registers for or holds a kno99 account, or who otherwise accesses or uses the Platform. |
| "Sensitive Data" | A subset of Personal Data that warrants heightened protection, including financial account details, government-issued identification numbers, and any health-related information submitted in connection with Responsible Gaming requests. |
| "Cookie" | A small text file placed on your device by the Platform to enable session management, preference storage, fraud detection, and analytics functions. |
kno99 collects Personal Data through several channels: directly from you during account registration and use of the Platform, automatically through technical systems as you interact with the Platform, and from third-party service providers where necessary to verify your identity or process payments.
| Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, photograph (from ID document) | Account registration & KYC |
| Contact Data | Email address, Indonesian mobile number, city/province of residence | Account registration |
| Identity Documents | Scanned copy of KTP (National ID), passport, or SIM (driving licence) | KYC verification |
| Financial Data | Bank account name, account number, and bank name (BCA, BRI, BNI, Mandiri, etc.); e-wallet registered name and account ID (OVO, DANA, GoPay, ShopeePay, LinkAja) | Deposit / withdrawal registration |
| Communications | Support chat transcripts, email correspondence, complaint submissions | Customer support interactions |
| Responsible Gaming | Self-exclusion requests, deposit/loss limit preferences, health disclosures where voluntarily provided | Responsible Gaming tool activation |
When you access the Platform, kno99's systems automatically record the following technical data:
kno99 may receive Personal Data about you from the following categories of third-party sources:
kno99 processes your Personal Data only for specific, legitimate purposes and retains it only as long as necessary for those purposes. The table below summarises our processing activities and the legal basis for each.
| Processing Purpose | Legal Basis | Data Categories Used |
|---|---|---|
| Account creation and management | Contract performance | Identity, Contact |
| KYC identity verification | Legal obligation & contract | Identity Documents, Financial |
| Processing deposits and withdrawals | Contract performance | Financial, Identity |
| Anti-fraud and AML monitoring | Legal obligation & legitimate interest | All categories |
| Responsible Gaming tools and monitoring | Legal obligation & vital interest | Gaming behaviour, Responsible Gaming |
| Customer support delivery | Contract performance | Identity, Contact, Communications |
| Platform security and fraud prevention | Legitimate interest | Technical, Device, Network |
| Personalised promotional communications (opt-in) | Consent | Contact, Gaming behaviour |
| Platform analytics and improvement | Legitimate interest | Session, Technical |
| Regulatory reporting and record-keeping | Legal obligation | Identity, Financial, Transaction |
kno99 does not sell your Personal Data. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
kno99 engages the following categories of Data Processors, each bound by data processing agreements that prohibit use of your data for any purpose beyond the contracted service:
When you play a game powered by a third-party studio (such as Pragmatic Play, Evolution Gaming, PG Soft, Microgaming, or Spribe), that studio's gaming engine receives your account identifier, wager amount, and game outcome data necessary to run the game and settle your balance. Studio partners are contractually prohibited from using this data for any purpose other than game delivery and regulatory compliance reporting.
kno99 may disclose your Personal Data without prior notice where required to do so by applicable law, court order, or the lawful request of a competent governmental or regulatory authority. In such cases, kno99 will disclose only the minimum information necessary to satisfy the legal requirement and, where legally permissible, will notify you of the disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or a material portion of kno99's assets, your Personal Data may be transferred to the successor entity. kno99 will notify affected players via email and/or a prominent Platform notice at least 30 days before any such transfer takes effect, and the successor entity will be required to honour the commitments made in this Privacy Policy.
kno99 may share aggregated, de-identified statistics (e.g., total number of registered players in a given region, percentage of deposits made via GoPay vs. BCA) with business partners, regulators, or the public. This data cannot reasonably be used to identify any individual player and is not considered Personal Data for the purposes of this policy.
kno99 uses cookies and similar client-side storage technologies to operate and secure the Platform. The table below describes each cookie category, its purpose, and its retention duration.
| Cookie Category | Purpose | Duration | Essential? |
|---|---|---|---|
| Session cookies | Maintain your authenticated login state across pages during a single visit | Session (deleted on browser close) | Yes |
| Security cookies | CSRF token storage; detect suspicious login attempts and enforce rate limiting | Session / 24 hours | Yes |
| Preference cookies | Store your language preference, odds format, and display settings | 12 months | No |
| Analytics cookies | Measure page-level engagement and feature usage to guide Platform improvements (IP anonymised before storage) | 13 months | No |
| Fraud-detection cookies | Persistent device fingerprinting signal used to identify account takeover attempts and multi-account creation | 24 months | Yes (security) |
kno99 does not deploy advertising cookies, retargeting pixels, or any third-party tracking technologies that follow you across other websites. You may manage non-essential cookies through your browser settings; however, disabling essential cookies will impair your ability to log in and use the Platform.
kno99 retains your Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Legal obligation (AML / KYC record-keeping) |
| Transaction and wager records | 7 years from transaction date | Legal obligation (financial records) |
| KYC documents | 5 years from account closure | Regulatory requirement |
| Customer support communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal obligation (consent audit trail) |
| Session and analytics data | 13 months (anonymised thereafter) | Legitimate interest (Platform improvement) |
| Fraud detection signals | 24 months from last Platform activity | Legitimate interest (security) |
When retention periods expire, Personal Data is either securely deleted or irreversibly anonymised so that it can no longer be linked to any identifiable individual. Backups containing Personal Data are purged on a rolling 90-day schedule after the primary data has been deleted.
kno99 implements a layered information-security programme designed to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Our key technical and organisational security measures include:
kno99 respects your rights over your Personal Data. The following rights are available to all players and may be exercised at any time by contacting kno99's Data Protection team using the contact details in Clause 13:
Request a copy of all Personal Data kno99 holds about you, along with details of how it is used and with whom it has been shared.
Request correction of inaccurate or incomplete Personal Data. You may also update most account details directly via your Account Settings.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Request that kno99 restricts processing of your data while a dispute about its accuracy or the lawfulness of its processing is resolved.
Receive a structured, machine-readable copy of your Personal Data that you have provided to kno99, which you may transmit to another service provider.
Object to processing based on legitimate interests, including profiling for personalised promotions. You may opt out of marketing communications at any time.
kno99 will acknowledge rights requests within 3 business days and respond substantively within 30 calendar days of receipt. For complex or high-volume requests, the response period may be extended by a further 60 days with prior notice. There is no charge for submitting a data rights request. kno99 may request proof of identity before fulfilling a rights request to prevent unauthorised disclosure.
kno99 employs age verification measures during the registration process and applies third-party age-validation services as part of KYC to identify and prevent underage access. If kno99 discovers or is notified that it has collected Personal Data from an individual under the age of 21, it will promptly close the associated account, delete the relevant Personal Data, and — where applicable — return any real-money deposits made by that individual.
Parents and guardians in Indonesia who are concerned about a minor accessing online gambling platforms are encouraged to install parental control software and to contact kno99 immediately at [email protected] if they suspect a minor has created an account.
kno99 operates globally and, in order to deliver its services, may transfer your Personal Data to Data Processors located outside of Indonesia. Such transfers may involve the movement of data to countries whose data protection laws differ from those applicable in Indonesia.
Where kno99 transfers Personal Data internationally, it ensures that appropriate safeguards are in place, including:
kno99's primary cloud infrastructure is hosted in data centre regions with ISO 27001-certified facilities. kno99's customer support operations — including Indonesian-speaking agents — may involve access to account data from support personnel located in Southeast Asia. All support staff are bound by confidentiality obligations and data handling training requirements.
kno99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, regulatory guidance, or the services we offer. When we make material changes, we will:
Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you may close your account and request deletion of your Personal Data in accordance with Clause 9 before the effective date.
For minor, non-material changes (such as typographical corrections, clarifications that do not alter the substance of our data practices, or updated contact details), kno99 reserves the right to make updates without prior individual notification, though the "Last Updated" date on this page will always reflect the date of the most recent revision.
If you have any questions, concerns, or complaints regarding this Privacy Policy or kno99's handling of your Personal Data, please contact our Data Protection team through the following channels:
For formal complaints that you believe have not been satisfactorily resolved through our standard support channels, you may escalate the matter by emailing the address above with the subject line "Formal Privacy Complaint". kno99's Compliance Officer will conduct an independent review and provide a written response within 15 business days of receipt.
kno99 is dedicated to resolving all privacy-related concerns fairly and promptly. We treat every enquiry with the same level of confidentiality and professionalism that we apply to our Platform security standards.
Your privacy is protected every step of the way. Browse our full range of games, explore the sportsbook, or check our FAQ — all on a platform built around your security and trust.